Copy of Terms & Conditions

These are the general terms and conditions governing your use of this website and our services. By accessing, browsing, using or signing up for this website, our newsletters or social media updates, or any other services and features, you are concluding a legally binding agreement with Pinkseams Private Limited on the terms set out under this policy. Personal information which we collect or that we otherwise obtain in connection with your access or use of this website is handled in accordance with our privacy policy (accessible here www.fawn24.com/pages/privacy-policy) (“Privacy Policy”). Your continued use of this website and our services constitutes your explicit consent to our Privacy Policy.

Introduction

This website www.fawn24.com and the information, content, products and services it makes available (which shall collectively be hereinafter referred to as the “Website”), is provided to you by Pinkseams Private Limited, an entity incorporated under the laws of India, having its principal office at 6, Castle Street, Ashok Nagar, Bangalore, Karnataka, 560025. (“Fawn24”, “We” or “Us”). These terms of use (the “Terms of Use“) set forth the terms and conditions governing your use of this Website.. For the purposes of this Terms of Use, the term "You" or "Your" shall refer to the end user (customer of the store). If You are using the Website or services on behalf of Your company (or another entity), then "You" means Your company (or such other entity), its officers, members, agents, successors and assigns. Before using the services rendered by Fawn24 through this Website, you are requested to read and understand the Terms of Use specified herein. You are required to read and understand the existing Terms of Use every time before using the services offered by Us. Lack of knowledge related to any terms of Terms of Use or the amendments affected to the Terms of Use from time to time may not absolve you from any of your liabilities under the Terms of Use. Fawn24 expects you to further read and understand the Privacy Policy which would be treated as a part of this Terms of Use before using the services offered by Us. You shall be equally bound by the stipulations therein once you agree to the Terms of Use with Fawn24.


Returns & Exchanges Policy

We understand that finding the perfect fit is important to you. While we provide standard sizes to assist you in choosing, we also offer the option to exchange items for a different size. Simply send them to:
46, Castle St
Ashok Nagar
Bengaluru, Karnataka 560025 
Phone No: 08043009147

Please ensure this is done within 2 days of your purchase, with the items accompanied by their original tags, in their original packaging, along with the invoice. Feel free to indicate your desired exchange size on the invoice. If you require further assistance, please don't hesitate to reach out to us at care@fawn24.com.

When sending back products for size exchange, kindly keep the following in mind:

• All items must retain their original tags and should be in an unworn, unwashed, and undamaged condition, free from any scent of perfume, deodorant, or detergent.
• Items should be free of makeup or tan marks.

It's important to note that we do not process refund or cancellation requests. Additionally, altered outfits will not be eligible for exchange. Please be aware that for both domestic and international orders, we do not accept returns or exchanges (excluding size-related concerns).

Shipping Policy

At Fawn24, we provide shipping within India and to multiple locations internationally. We partner with leading logistics providers to ensure your order is handled efficiently, guaranteeing safe and fast delivery.

In the event that you are unreachable or do not accept the delivery, we reserve the right to cancel your order at our discretion. Any refunds processed will deduct the shipping and delivery charges incurred by us.

Upon receipt of delivery, you acknowledge and accept that the title and risk of all products ordered pass on to you.

Shipping Formats:

• Standard Delivery (Pan India): Expect your order within 4-5 working days after placing it.
•  Bangalore Special: For orders placed within Bangalore between 9 AM to 7 PM, we offer expedited delivery within 4 hours. This is applicable for products in stock.

Summary of Shipping Charges:

Within India: (Should we do free delivery for Fawn24? For pan india)

• Free shipping for prepaid orders above ₹6000.
• For orders below ₹6000, a nominal fee of ₹100 applies.
• Cash on Delivery (COD) available with additional charge of Rs. 99. 

Outside India:

• For shipping outside India, shipping charges will be calculated as per actuals. 
• COD is not available for international orders.

Dispatch Policy:

We understand you are eagerly awaiting your styles. Our standard dispatch timeline is between 3 days to 7days  from order placement, depending on availability. Ready to Ship products: 2-3 working days for domestic and international orders.

Delivery usually takes 1-4 business days within India and 2-4 business days internationally post-dispatch. For any queries, contact us at care@fawn24.com.

Security & Privacy Policy

Your privacy is of great importance to us. At Fawn24, we strive to provide you with a safe and enjoyable shopping experience. While we do collect certain personal information, it is solely to enhance your shopping experience or to contact you on the basis of a business relation established through a purchase or order online. This information is restricted to order, contact, and preference details, and does not include any financial information. We do not capture or store any account or card numbers.

Session, contact, and order information may be stored on our server and in your browser as session storage or cookies. Rest assured, this information will not be shared with any third parties, except those necessary for product delivery, marketing communication, and improvement purposes.

We may send marketing material via emails or common digital channels to your contact information. Additionally, we may analyze your spending patterns to enhance our service offerings. Please note that Fawn24 reserves the right to make alterations to this policy in the future without prior notice.

This Privacy Policy applies to the Site. By using the Site, you signify your agreement with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Site.


Representations & Warranties

By using the Website, You represent and warrant that:

• You have attained the minimum age of 18 years of age, an emancipated minor or the parent or guardian of a minor whom You are authorizing to use the Site and the Services;

• You understand and agree that theseTerms of Use is a legally binding agreement and the equivalent of a signed, written contract;

• You will use the Website and the services in a manner consistent with all laws and regulations and in accordance with the terms and conditions of these Terms of Use;

• You are authorized to sign for and bind the person or entity using the Website or the services; and

• You will provide only true, accurate, complete and current information to Fawn24.

 
Governing Law and Jurisdiction: The use of the Website and the purchase of the products and/or service through the Website shall be governed by the laws of India. Any controversy that arises or is related to the use of the Website or the said products shall be subject to the non-exclusive jurisdiction of the Indian courts in Bengaluru, Karnataka India and you hereby accede to and accept the jurisdiction of such courts.